Maintaining Your Alarm System

When you have an alarm system installed by a professional, you should receive proper instructions on how to operate and maintain the system. The functions of an alarm, such as, arming and disarming the system should be easy to learn. The instructions on how to operate the system should be given to all individuals who have access to the home or business.

Alarm systems are designed and installed to be easy and trouble free for daily functions. The alarm system will provide you with protection for your home and business. However, improper use can result in a false alarm. A false alarm is when the alarm system commands the police or fire department to dispatch when no real emergency exists.

These simple steps will help ensure that your alarm system is false alarm free:

• Make sure all protected doors and windows are closed and locked.
• Do not block the sensing path of any detection devices.
• Leave your home or business promptly after "arming" your system.
• Correctly disarm your system upon returning.
• If you make an error when entering your keypad code, wait several seconds before you try again.
• Keep your alarm company up to date on changes to your key holders.
• Use alarm company decals on doors and windows.
• Have your security system periodically tested by an alarm professional.
• Make sure your alarm company has up to date phone numbers for verifying alarm signals.
• If you accidentally set off your alarm system, follow your alarm company’s specific procedures for canceling the dispatch.

In an attempt to prevent false alarms, most communities have established ordinances with fines for repeat offenders. The tax dollars spent on responding to false alarms is a growing concern for many communities.

Most security companies today are implementing the use of new technology to prevent false alarms. Companies are using enhanced call verification to make sure that a burglary signal is valid. 

False alarms could cause a delayed response to an actual emergency in a community. If you have any doubt about the use of your system, contact your alarm company. 

GELSSA members, generally have in-house False Alarm Control Teams that will help their customers prevent false alarms.